Shipping Policy | Monica's Bridal | Mbridal.com

Section I: Estimated Delivery

The estimated delivery given in the order confirmation indicates the time frame the vendor will ship the order to our specific location. The time frame is an estimate only provided by the vendor. Due to specific cutting dates of their styles, vendors do not guarantee their delivery dates. Delivery dates are tentative and subject to change. On occasion, there may be a slight delay in production, which affects the order’s delivery to MBRIDAL. Please be assured we take every measure to ensure orders are delivered in the timely manner. Below is a list of estimated delivery times per vendor.

Section II: Rush Order

Some vendors may offer a Rush service for orders that are placed in a time frame that falls short for their standard delivery schedule. Delivery for a rush order will depend on the vendor and will be upon approval. Rush orders only effect the production of the order but does not change or upgrade the shipping from the vendor to MBRIDAL, or the shipping from MBRIDAL to the customer. Availability and fees for a rush order vary between all vendors.

Section III: Custom & Duty Fees

Custom and duty fees may be imposed by the recipient’s country. MBRIDAL is not responsible to notify or charge customers for any additional custom and/ or duty fees. The recipient is responsible for applicable custom and/or duty fees upon receipt of the order.

Section IV: Arrival of Order

Upon receipt of your order at our location, our staff thoroughly inspects all packages and items. Please allow for 7 - 10 business days for domestic delivery and 7 - 30 business days for international delivery. These delivery time frames are estimates only and actual delivery may vary. Please be aware we will automatically charge a customer’s account a 50% restocking fee if their order is refused upon delivery to their shipping address

Section V: Additional Charges

Additional charges may apply for certain order specifications including, but not limited to rush charges, plus sizes, extra length, and Hollow to Hem measurements. Availability and charges for these specifications will vary between vendors and will display with each product.

Section VI: Force Majeure

MBridal or its supplier’s performance under these Terms and Conditions of use are subject to interruption and delay due to causes beyond their reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labor dispute, inability to obtain necessary supplies and the like.

Section VII: Shipping Fee Schedule

Bridal Gowns, Dresses and Other Gowns FREE SHIPPING for all orders in the USA over $149.00. When shipping in New York State, sales tax will be added to your total balance. Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

FREE SHIPPING Overseas on all orders OVER $799.00 Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

Fees will be calculated at checkout to ship orders less than $799.00 Overseas. Shipping fee will be added to your total balance Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

Shipping orders to South America OR Bermuda will be $120, which will be added to the total balance. Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

Shoes, Handbags, Accessories Fees will be calculated at checkout to ship Shoes, Handbags, Accessories in the USA under $149.00. Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

Fees will be calculated at checkout to ship Shoes, Handbags, Accessories Overseas. Exchanges are at customers expense. Replacement shipping will be calculated during exchange process by an MBRIDAL representative. Exchanges require RMA#. Any exchange without RMA or packages refused will incur a 50% restocking fee. (insurance not included and will require an additional fee)

Changes in Address

** Please note: Any changes to a shipping address must be faxed over and confirmed by a representative. If you do not get an email confirmation of change of address, you must re-fax your request. Changes to a shipping address may result in additional fees. **

Redirects Any redirects will incur an additional $15 fee.

SHIPPING INSURANCE

** Please note: Shipping insurance is automatically calculated during checkout. It is optional, but automatically selected by default. You may choose to deselect it at your own risk. By deselecting shipping insurance, you agree to hold free MBRIDAL or any of her or their respective officers, members, employees, representatives, licensors and/or suppliers of any and all responsibility or liability for any injury, damage, or defect, permanent or temporary that may be caused by lost and/or damaged package(s) (i.e. Shipment(s)). Any order(s) and/or package(s) without shipping insurance become your responsibility fully including but not limited to the loss of funds (i.e. monetary loss) associated with the loss and/or damage(s) to package(s). You agree that you understand MBRIDAL will issue no refund, replacement and/or credit for the lost package(s). You agree that choosing to have your package(s) and/or order(s) Shipped without insurance was and/or is completely and without exception at your own risk and that by deselecting (unchecking) it during checkout, you did so knowing these risks. **

** Please note: Shipping Insurance companies require signed affidavits for lost packages to be completed within 7 days of claim being filed. It is the buyer’s duty to fill any paperwork out sent by either MBRIDAL or the shipping insurances company in accordance with the guidelines. MBRIDAL will take no responsibility, issue no credit, refund no money for any reasons arising from missed deadlines with shipping insurance companies. MBRIDAL doesn't control or have the ability to reopen claims, so any and all deadlines missed are at the customers expense. **